1. Can I buy tickets at the door?
Due to the popularity of each show, all tickets must be purchased in advance. There will be no tickets available at the door. Fashion Show tickets can be purchased directly on our website by clicking the "Purchase Tickets" button. For any additional inquiries on ticket availability, please contact our Customer Service Department at 1-800-657-2320.
2. What are your return and exchange policies?
Customer Service is unable to cancel or exchange a ticket once it has been purchased. All purchases are final and non-refundable.
3. What are the different seats available?
There are three different seating levels available:
- VIP : All VIP ticket holders will have Exclusive Front Row Seating, VIP Luxury Gift Bags (valued at over $250
with products from NYFS), and complimentary Champagne & Cupcakes.
- Level I : Second Row Seating, Luxury Gift Bags (price value varies per show), and complimentary Champagne
- Level II : Third Row Seating, complimentary Champagne & Cupcakes.
4. Can I upgrade my ticket at the door?
Due to our limited number of tickets, we will not make any ticket adjustments at the door.
5. May I change my seat location?
Due to preassigned seating allocations we cannot accommodate seat adjustments prior to the show.
6. How will my payment appear on my credit card statement?
Your payment receipt will register as Roche Inc., on your billing statement. If you experience any issues, please feel free to contact our Customer Service Department at 1-800-657-2320 or email at firstname.lastname@example.org.
7. Who should I contact if I did not receive my payment confirmation email?
Please contact our Customer Service Department with any payment issues at 1-800-657-2320, or email at email@example.com
8. Where can we collect our purchased tickets for the fashion show?
All tickets are to be picked up at the scheduled event location one hour prior to the show. In order to collect your tickets, please bring your identification and Eventbrite Ticket confirmation. New York Fashion Shows are held at various New York City landmarks. Please refer to our website for the upcoming fashion show location.